Support answers that show their work.

A browser-based knowledge assistant that retrieves documented guidance, cites its source, exposes its confidence signals, and routes higher-risk questions to a person.

Try the assistant Read the measured evaluation

28synthetic test questions

100%top-1 source accuracy

100%required handoff recall

0missed required handoffs

Interactive prototype

Ask a synthetic support question

Try a routine workflow, a risky request, or something the knowledge base cannot support.

Try these examples

View all 28 evaluation cases →

Safe to explore. AtlasDesk is fictional. Do not enter real credentials, personal data, or customer information.

Evidence will appear here

The result will include a disposition, confidence signal, matched terms, retrieved guidance, and a cited source.

Built for inspection

A small system with visible decisions

Each layer can be reviewed, tested, and changed without pretending the prototype is more mature than it is.

Synthetic knowledge

Ten fictional support articles cover identity, reporting, integrations, licensing, data governance, and incident response.

Deterministic retrieval

Weighted title, tag, keyword, phrase, and content matches rank the most relevant article. No external model is required.

Evidence attached

Every retrieved response displays its article ID, title, updated date, matched terms, and confidence inputs.

Human review

Security, broad service impact, sensitive data, and low-confidence questions require a person before action.

Human review is a feature

The safest answer is sometimes a handoff.

The assistant can provide safe intake guidance while refusing to make a final decision. This keeps risk ownership with an authorized person and makes the boundary visible to the user.

Read the routing and governance notes

Security signalsCompromise, phishing, suspicious access, or exposed secrets

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Service impactBroad outages, failed writes, missing records, or possible data loss

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Sensitive dataPersonal, regulated, confidential, or payment information

Low confidenceWeak evidence or a question outside the documented scope

Honest project boundaries

What this project is, and what it is not

Implemented now

Working client-side browser demo
Synthetic support articles and questions
Cited, inspectable retrieval results
Confidence threshold and policy rules
Repeatable evaluation script and report
Responsive and keyboard-friendly interface

Not claimed

No production AI or RAG deployment
No live customer, healthcare, or private data
No LLM-generated support answers
No authentication or enterprise permissions
No calibrated probability or general accuracy claim
No replacement for authorized human judgment

The included test set was written for this synthetic knowledge base. Its measured results are regression evidence for this prototype, not a promise of real-world performance.

Inspectable inputs

Synthetic knowledge library

Open any article to see exactly what the assistant is allowed to retrieve.